Shipping policy

Last updated: October 25, 2026

Thank you for shopping with BoSaJe.store. This policy explains how we ship your order, what it costs, and what to expect after you buy.

Order Processing

Every hoodie is personalized and made to order. We prepare your artwork using the pet photo and name you provide before sending your hoodie to production. If your photo is unclear or inaccessible, we will contact you; this may delay processing.

Artwork preparation and production take place before shipping. Shipping transit estimates begin after dispatch. Express shipping does not shorten artwork preparation or production time.

Shipping Methods & Delivery Times

Available shipping methods and estimated delivery times are shown at checkout. Delivery times are estimates, not guarantees, and begin once your order ships. They may be affected by carrier delays, weather, or other events outside our control.

Shipping costs

Shipping charges are calculated at checkout based on your destination, order weight, and selected shipping method. Free standard shipping may be available on selected orders as displayed at checkout.

Order Tracking

Once your order ships, we'll email you a confirmation with a tracking number and link, if applicable. Please note tracking information may take time to update after you receive it.

Shipping destinations

We currently ship to United States.

International orders may be subject to customs duties, import taxes, fees, and customs delays. Any applicable charges collected at checkout will be shown before you complete your purchase.

Address accuracy

Please check your shipping address at checkout. Contact us as soon as possible if you need to correct it.

Lost, damaged, or delayed packages

If your order is lost, damaged, or delayed, contact us and we will help you work with the carrier.

Order Changes & Cancellations

To request a change or cancellation, email bosaje78@gmail.com immediately with your order number. Requests can only be accommodated before production begins. Once production starts, we cannot change or cancel your personalized order. This does not affect your rights regarding damaged, defective, or incorrect items.

Questions?

Contact our team at bosaje78@gmail.com or use the contact details in our contact information policy.