Refund policy

Return and Refund Policy

Each BoSaJe hoodie is made to order using your pet’s photo and name.

Returns and exchanges
We do not accept returns or exchanges for change of mind, an incorrectly selected size, or personalization details entered incorrectly by the customer. Please check the size guide, spelling, and photo before ordering.

Damaged, defective, or incorrect items
If your item arrives damaged, defective, or differs from your order, email bosaje78@gmail.com promptly, preferably within 14 days of delivery. Include your order number, a description of the issue, and clear photos. We will review the issue and arrange an appropriate replacement or refund at no additional cost for confirmed errors or defects.

Do not return an item without contacting us first.

Changes and cancellations
Contact us immediately to request a change or cancellation. We can accommodate requests only before production begins.

Missing deliveries
If your package has not arrived, contact us promptly with your order number so we can investigate.

Refunds
Approved refunds are issued to the original payment method. Your bank or payment provider may need additional processing time.

Your rights
This policy does not limit any rights you have under applicable consumer protection laws.

Contact: bosaje78@gmail.com